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Monday-Friday: 9:00-18:00 | Saturday: 9:00-13:00

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how LeadNestX Marketing Agency collects, uses, and protects your personal information.

Last updated:

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Fill out forms on our website
  • Subscribe to our newsletter
  • Request our services or consultations
  • Contact us via email or phone
  • Participate in surveys or promotional activities
  • Create an account on our platform

This information may include your name, email address, phone number, company name, job title, business address, and any other details you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

  • IP address and geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring websites
  • Device identifiers
  • Downloaded files or resources

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Marketing Cookies: Used to deliver relevant advertisements
  • Performance Cookies: Monitor and improve website performance

You can manage your cookie preferences through your browser settings or our cookie consent manager.

2. How We Use Your Information

Service Provision

We use your personal information to:

  • Provide and deliver our marketing services
  • Respond to your inquiries and customer service requests
  • Process payments and manage billing
  • Create and maintain your account
  • Provide ongoing customer support
  • Process orders and deliver services

Marketing and Communication

With your consent, we use your information for:

  • Sending newsletters and marketing materials
  • Notifying you about new services and promotions
  • Personalizing your experience on our website
  • Conducting market research and analysis
  • Improving our services based on feedback

You can opt-out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

Legal and Compliance

We may use your information to comply with legal obligations, including:

  • Fulfilling regulatory requirements
  • Protecting against fraud and security threats
  • Enforcing our terms of service
  • Resolving disputes and legal claims

3. Information Sharing and Disclosure

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Website hosting and maintenance
  • Email marketing and communication
  • Payment processing
  • Analytics and data analysis
  • Customer relationship management
  • Professional services (legal, accounting)

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and provide options regarding your data.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal processes, including subpoenas, court orders, or government requests. We will only disclose information to the extent legally required.

Our Commitment

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We are committed to maintaining the confidentiality and security of your data.

4. Data Security and Protection

Security Measures

We implement comprehensive security measures to protect your personal information:

  • SSL encryption for data transmission
  • Secure server infrastructure
  • Regular security audits and updates
  • Access controls and authentication protocols
  • Employee training on data protection
  • Incident response and breach notification procedures

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy:

  • Account information: Until account deletion or inactivity
  • Service records: 7 years for tax and legal compliance
  • Marketing data: Until opt-out or account deletion
  • Analytics data: Aggregated and anonymized after 26 months

You may request deletion of your data at any time, subject to legal requirements.

International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and adequacy decisions.

5. Your Privacy Rights

Access and Portability

You have the right to:

  • Access the personal information we hold about you
  • Receive a copy of your data in a structured format
  • Verify the information we have
  • Understand how your data is being used

Correction and Updates

You can request that we:

  • Correct inaccurate or incomplete information
  • Update your personal details
  • Modify your communication preferences
  • Change account settings

Deletion and Restriction

You have the right to:

  • Request deletion of your personal information
  • Restrict processing of your data
  • Object to certain types of processing
  • Withdraw consent for marketing communications

Note that certain legal obligations may require us to retain some information despite deletion requests.

6. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will work with you to address any concerns and remove the information if appropriate.

Parental Notice

Parents and guardians are encouraged to supervise their children's online activities and help us protect their privacy by teaching them never to provide personal information without permission.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify you via email if we have your email address
  • Post a notice on our website
  • For material changes, obtain your consent as required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

8. Contact Us

Privacy Questions and Requests

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Address

LeadNestX Marketing Agency
SM City Iloilo, Mandurriao
Iloilo City, Philippines

Business Hours

Monday - Friday: 9:00 - 18:00
Saturday: 9:00 - 13:00
Sunday: Closed

Data Protection Officer

For privacy-related inquiries and data protection matters, you can also contact our Data Protection Officer directly at [email protected].

Response Time

We will respond to your privacy requests within 30 days. For complex requests, this timeframe may be extended by an additional 30 days, and we will notify you accordingly.

9. Related Documents

This Privacy Policy should be read in conjunction with our other relevant policies and terms:

By using our services, you acknowledge that you have read and understood this Privacy Policy.